Burlington Graphic Systems Renewal Book

PROGRAM SUMMARY Genuine Service Excellence

prepared for

Rick District Manager New Berlin, WI

Thank you for partnering with us

Managed programs

Thank you for partnering with ITU AbsorbTech as your industrial laundry supplier. We provide cleaner, safer solutions for industry. During our 80 plus years in business we have expanded operations to become one of the largest independently owned and operated industrial laundries in the United States. Servicing our customers through Genuine Service Excellence remains our focus. The team of professionals servicing your account is highly experienced with tenure unmatched in the industry. We build loyal relationships by listening to and following up on your needs. We appreciate your business and look forward to continuing to service your facility. Thank you for partnering with us

Jim & David Leef Third Generation Owners

at Burlington Graphic Systems

Your Genuine Service Excellence Certified Team

BURLINGTON GRAPHIC SYSTEMS Solutions serviced at

We think our managed programs are the best in the industry - here’s why: Award-winning Training Program - All our employees become certified in Genuine Service Excellence or Production Excellence. Our training program was recently ranked with Coca Cola and UPS as one of the world’s best. Experienced and Team-oriented - Our service team boasts an average tenure of over 15 years . We have a culture of working together as a team to service your account. Safety First - We follow strict adherence to your facility’s safety requirements and take pride in awards recognizing ITU AbsorbTech as a leader in safety excellence. .73 ITU AbsorbTech’s 2018 MOD rate, a key indicator of safety, is 0.73.

Mark Jahns Route Manager MJahns@ITUAbsorbTech.com 22 years at ITU AbsorbTech Rick Tomaz District Manager RTomaz@ITUAbsorbTech.com 10 years at ITU AbsorbTech

Ultra TM Red Shop Towels

Standard Printer Towels

Ultra TM HiTech Towels

Scott Stroik Route Service & Sales Rep SStroik@ITUAbsorbTech.com 1 year at ITU AbsorbTech

Natural Mats

Quilted Pads

Cotton Roll Towels

Floor Mats

Jim Leef Owner & President

Wet & Dust Mops

We would love to provide cleaner, safer solutions to your friends and colleagues. Our

customer referral program can earn you a free week of service! Ask us for more details. Like our services?

Proactive inventory management

StraightUp! TM Billing

at Burlington Graphic Systems

at Burlington Graphic Systems

Did you know? At any time, you can request to see the latest reports related to waste reduction results, program costs, usage and inventory reports, service records and past CQVRs just to name a few. It’s just one way we ensure we are providing you with a transparent program!

We manage Burlington Graphic Systems’ inventory to ensure that product usage and inventory match current needs. The chart here shows usage of Standard Printer Towels over a one year period. We adjust inventory to match calendar and corporate seasonal adjustments to your program throughout the year, if necessary.

All adjustments made to inventory are authorized in writing by an authorized Burlington Graphic Systems employee on a Customer Change Order.

StraightUp!™ billing offers peace of mind so you can budget for the annual expense of your program. StraightUp!™ also saves time - you never have search for hidden or ancillary fees on your invoice. No hidden fees or surprises, no unauthorized inventory charges and no charge automatic replacement charges which can add up to over 7% of inventory with other programs. And most importantly, we are transparent with your program by providing reports to show you exactly what your program costs. The below chart outlines Burlington Graphic Systems’ program costs over the past 3 years.

Summary usage report - Standard Printer Towels at Burlington Graphic Systems

9000

8000

7000

6000

Cost history report for Burlington Graphic Systems

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Measuring our performance

Solid waste reduction

at Burlington Graphic Systems

at Burlington Graphic Systems

Our Environmental Engineer, Jodi Drew , is available for any solid waste, solvent recovery & compliance questions.

Your 2019 results

Our programs have a measurable impact in pounds of solid waste diverted from landfill . Through the use of these programs, your facility is: Diverting non-hazardous fluids from landfills and sewers. Supporting sustainability objectives (ISO 14001) by conserving water, air, and utilization of raw materials. Eliminating costly waste disposal, manifesting, incineration.

Customer Quality Visitation Reports (CQVRs) help facilitate a conversation about your program. We take ratings and comments seriously in order to measure and track how you value our solutions and services . CQVRs help us: Maintain healthy, regular communications with you. Learn about concerns so we can take action in a proactive manner. Measure our performance and adhere to ISO principles. Discuss additional solutions that address your operational needs. Recommend inventory adjustments based on your current and projected business conditions. *Net Promoter Score is a proven method companies worldwide use to measure and improve loyalty. A 69 out of 100 is considered exceptional. 100 NPS* from Burlington Graphic Systems ratings of ITU AbsorbTech and its services.

Burlington Graphic Systems diverted the following solid waste from landfills through ITU AbsorbTech service programs: 11,503 lbs. of Industrial wiping towels

829 lbs. of mop heads 583 lbs. of waste oil absorbents 236 lbs. of restroom hand towels

Solid Waste Reduction Report for Burlington Graphic Systems

1200

1000

800

TM

600

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200

POUNDS OF SOLID WASTE

0

CQVR from Apr 2020

May '19 Jun '19 Jul '19 Aug '19 Sept '19 Oct '19 Nov '19 Dec '19 Jan '20 Feb '20 Mar '20 Apr '20 May '20

Towels

„ Speak to a live person „ Empowered to answer questions and manage your requests quickly. „ 85% of all customer requests fulfilled immediately „ Available by phone at (888) 729-4884 or by email at CRC@ITUAbsorbTech.com Customer Response Center? Have you used our

Val, Margaret & Carolyn Customer Response Center Team

A Leader in the Industry ITU AbsorbTech is recognized locally, nationally and internationally as a leader in safety, environmental management and training.

2015 Award Winner

LTL Delivery Service ITU AbsorbTech Route Service ITU AbsorbTech locations Servicing all of the United States

FAMILY OWNED & OPERATED SINCE 1930

ITU AbsorbTech is owned and operated by the Leef family now in its third generation of ownership. Brothers Jim and David Leef are committed to continuing the company’s historical tradition of Genuine Service Excellence, process and service innovation, and community involvement.

Customer Response Center (888) 729-4884 ITUAbsorbTech.com

Our processing facilities are registered to ISO 14001:2015 and our South Bend facility is also registered to ISO 9001:2015 by SAI Global

©2018 ITU AbsorbTech, Inc.