Freedom Graphic Systems RENEWAL C

PROGRAM SUMMARY Genuine Service Excellence

prepared for

Curt General Manager Neenah, WI

Thank you for partnering with us

Thank you for partnering with ITU AbsorbTech as your industrial laundry supplier. We provide cleaner, safer solutions for industry. During our 80 plus years in business we have expanded operations to become one of the largest independently owned and operated industrial laundries in the United States. Servicing our customers through Genuine Service Excellence remains our focus. The team of professionals servicing your account is highly experienced with tenure unmatched in the industry. We build loyal relationships by listening to and following up on your needs. We appreciate your business and look forward to continuing to service your facility. Thank you for partnering with us

Managed programs at Freedom Graphic Systems

Jim & David Leef Third Generation Owners

Your Genuine Service Excellence Certified Team

FREEDOM GRAPHIC SYSTEMS Solutions serviced at Milton, WI - Aurora, IL - Grand Prairie, TX

We think our managed programs are the best in the industry - here’s why: Award-winning Training Program - All our employees become certified in Genuine Service Excellence or Production Excellence. Our training program was recently ranked with Coca Cola and UPS as one of the world’s best. Experienced and Team-oriented - Our service team boasts an average tenure of over 15 years . We have a culture of working together as a team to service your account. Safety First - We follow strict adherence to your facility’s safety requirements and take pride in awards recognizing ITU AbsorbTech as a leader in safety excellence. .73 ITU AbsorbTech’s 2019 MOD rate, a key indicator of safety, is 0.73.

Chris Manthey District Manager CManthey@ITUAbsorbTech.com 40 years at ITU AbsorbTech Curt Hoffman General Manager CHoffman@ITUAbsorbTech.com 14 years at ITU AbsorbTech David Smith District Manager DSmith@ITUAbsorbTech.com 13 years at ITU AbsorbTech Chad Rickert Route Service & Sales Rep CRickert@ITUAbsorbTech.com 5 years at ITU AbsorbTech

Ultra TM Printer Towels

Standard Printer Towels

Ultra TM Red Shop Towels

Ultra TM Lint Free Towels

Quilted Pads

Natural Mats

Floor Mats

SuperSocks TM

Garments

Cotton Roll Towels

Jim Leef Owner & President

Dust Mops

We would love to provide cleaner, safer solutions to your friends and colleagues. Our

customer referral program can earn you a free week of service! Ask us for more details. Like our services?

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VALUE: Genuine Service Excellence 1

Value Added Services at Freedom Graphic Systems

Simple, hassle- free programs

at Freedom Graphic Systems

How the printer towel program works at Freedom Graphic Systems

SorbIts ® & Ultra TM towels are professionally laundered to keep Freedom Graphic Systems’ employees safe and support your corporate sustainability goals. We are confident SorbIts ® & Ultra TM towels are the best program in the industry.

The Genuine Service Excellence team monitors Freedom Graphic Systems’ budget and manages your program completely.

Delivery, pick up, laundering, inventory management & more - we take care of all the details.

1 Genuine Service Excellence

You get a custom solvent recovery report We report gallons of solvent recovered from your towels for mass balance reporting. SEE PAGE 8

You use the printer towels Use for wiping inks and solvents.

2 Solvent Recovery

Helps maintain regulatory compliance and supports envionmental initiatives.

We pick-up & deliver We pick up soiled & deliver clean printer towels to specific work stations or storage areas on a dependable schedule.

We manage inventory We recommend adjustments up or down with your written approval. SEE PAGE 6

Immediate & measurable impact in pounds of solid waste eliminated from your facilities.

3 Waste Reduction

Freedom Graphic Services saves significant cost and time compared to alternative programs and disposables.

4 Cost Savings

We recycle the solvents Towels are laundered at our ISO 14001 processing facilities. Printer towels are cleaned separately from shop towels.

You save time and money Enjoy significant cost savings compared to alternatives & disposables. SEE PAGE 10

Customer Quality Visitation Reports (CQVRs) help facilitate a conversation. We take your feedback seriously.

5 Customer Quality Visitation Report

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The Ultra TM Towel Advantage

Proactive inventory management

at Freedom Graphic Systems

ZERO LANDFILL

Ultra TM towels are professionally laundered for reuse

We manage Freedom Graphic Systems’ program to ensure that product usage and inventory match current needs. The chart below shows usage of Standard Printer Towels over a one year period at all Freedom Graphic Systems’ locations serviced by ITU AbsorbTech.

We adjust inventory to match calendar and corporate seasonal adjustments to your program throughout the year, if necessary. All adjustments made to inventory are authorized in writing by an authorized Freedom Graphic Systems’ employee on a Customer Change Order.

S O L U T I O N TM

Ultra TM towels are the better choice for the graphics industry. Compare our towels to alternatives. We are confident you’ll find them the best in the industry.

Feel - Ultra TM towels are thicker, strong and softer than industry standard.

Summary usage report - Standard Printer Towels at Freedom Graphic Systems - all locations

Shake - Check for fine particles. Our dual tumbling and cleaning process removes lint.

45000

40000

35000

30000

Smell - Ultra TM towels simply smell cleaner than alternatives.

25000

20000

15000

Rub - Rub an Ultra TM towel against white paper. Ultra TM towels do not leave residue.

10000

5000

0

Wick - Ultra TM towels absorb 50% faster than the industry standard and hold more ink and solvent.

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VALUE: Solvent Recovery 2

Solvent Recovery Reports at Freedom Graphic Systems

Environmental reporting & compliance

Pictured: Solvent tanks in our New Berlin processing facility

ZERO LANDFILL

Ultra TM towels are professionally laundered for reuse

Solvent Recovery 10,192 gal. of solvent were prevented from entering the environment through Freedom Graphic Systems’ utilization of launderable, reusable towels, processed through ITU AbsorbTech’s proprietary solvent recovery and data reporting system over the past 3 years.

2019 Solvent Recovery Chart - Milton, WI

S O L U T I O N TM

0 10 20 30 40 50 60 70 80 90 100

We understand that environmental reporting is an important part of sustainability initiatives in many industries. The use of Ultra TM Printer Towels significantly enhances efforts to decrease Freedom Graphic Systems’ environmental impact. We support your initiatives by measuring and reporting solvent recovery data. This data helps Freedom Graphic Systems: „ „ Reduce waste liability „ „ Solvent recovery reports assist with EPA, OSHA, SARA, Title V and POTW reporting and ISO 14001 objectives „ „ Solvent recovery and waste reduction certificates reinforce corporate sustainability.

We help Freedom Graphic Systems comply with EPA Wipes Rule by:

Providing removable labels for placement on transportation containers for solvent- contaminated wipes.

Making changes to storage containers to ensure they are sealed and labeled according to the standard.

GALLONS OF SOLVENT

Jan '19

Feb '19

Mar '19

Apr '19

May '19

Jun '19

Jul '19

Aug '19

Sept '19

Oct' 19

Implementing strict checks, as no free liquids can be accepted for transportation.

Solvent recovery and waste reduction certificates to reinforce your sustainability efforts.

Our Environmental Engineer, Jodi Drew, is available as a resource for waste stream elimination, solvent recovery and compliance questions.

Visit ITUAbsorbTech.com/epa-wiper-rule- compliance for more information

Most recent solvent report - Milton, WI Delivered to Maria Garcia in October, 2019

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VALUE: Waste Reduction 3

VALUE: Cost Savings 4

Transparency & cost savings at Freedom Graphic Systems

Solid waste reduction at Freedom Graphic Systems

StraightUp TM Billing

GLGA Membership

Our programs have a measurable impact in pounds of solid waste diverted from landfill . Through the use of these programs, your facility is:

Your 2018 results 2,071 lbs. Freedom Graphic Systems diverted the following waste from landfills through ITU AbsorbTech service programs in 2018: 93,100 lbs. of industrial wiping towels of waste oil absorbents 3,050 lbs. of restroom hand towels 1,950 lbs. of mop heads 104 gals. of oil recovered from SorbIts ®

StraightUp!™ billing offers peace of mind so you can budget for the annual expense of your program. StraightUp!™ also saves time - you never have to search for hidden or ancillary fees on your invoice. There are no hidden fees or surprises, no unauthorized inventory charges and no charge automatic replacement charges which can add up to over 7% of inventory with other programs. And most importantly, we are transparent with your program by providing reports to show you exactly what your program costs. The below chart outlines Freedom Graphic Systems’ program costs over the past 3 years.

ITU AbsorbTech is a preferred provider of services for GLGA members. Freedom Graphic Systems’ earns a 1.5% rebate of the annual rental program spend. Rebates are issued in January as ITUdirect gift certificates.

Diverting non-hazardous fluids from landfills and sewers.

2017- 2019 Rebate $4,204.95

Supporting sustainability objectives (ISO 14001) by conserving water, air, and utilization of raw materials. Eliminating costly waste disposal, manifesting, incineration.

Cost history report for Freedom Graphic Systems - Milton, WI

We provide Freedom Graphic Systems with a quarterly waste report that shows facility- specific and product-specific pounds of waste diverted from landfills. Your 2019 Quarter 3 Waste Report is included as a handout seperate from this booklet.

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VALUE: Customer Quality Visitation Report 5

Measuring our performance

at Freedom Graphic Systems

Martin Rodriguez gave us a tour of the facility. Martin had all great things to say about product and service. - from CQVR with Martin Rodriguez Reviewed towel utilizations with Jeff. Working with customer on increasing SorbIts ® utilization. [Service rep] does a great job. - from CQVR with Jeff Ourada ” “ ”

Customer Quality Visitation Reports (CQVRs) help facilitate a conversation about your program. We take ratings and comments seriously in order to measure and track how you value our solutions and services .

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Says he likes the fact that he never runs out of lint free towels & service reliability is always good. - from CQVR with Jeff Spies and Bob Geske

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CQVR from Dec 2018 Milton, WI

100

NPS* from Freedom Graphic Systems ratings of ITU AbsorbTech and its services. *Net Promoter Score is a proven method companies worldwide use to measure and improve loyalty. A 69 out of 100 is considered exceptional.

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