’Hypro, Inc. First Aid Booklet

Managed First Aid Programs Delivered through Genuine Service Excellence SM

prepared for

Dan Regional General Manager New Berlin, WI

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How our managed first aid program works Cleaner, safer solutions for industry Our certified First Aid Specialists provide first aid cabinet restocking services and conduct regular, scheduled visits to ensure products are in-stock and up-to-date. We are 100% committed to helping you comply with OSHA and ANSI first aid workplace requirements ensuring your first aid cabinets are always filled with what you need. We will only stock your cabinets with products that you authorize . You will never be charged for our managed service visits. We deliver Genuine Service Excellence through straightforward, honest and reliable service. ITU AbsorbTech First Aid is the best choice: „ Regular four week scheduled visits

Family-owned & operated since 1930

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Our full-service, team management approach will

Brothers Jim and David Leef are committed to building upon the four principles started over 80 years ago: delivering superior service, obtaining the newest technologies, innovating new products and processes, and remaining active in the community. At ITU AbsorbTech, we define our sustainability as long-term prosperity for our people, our customers, our communities and our company always delivered through Genuine Service Excellence. It’s not just about our products and services - our long-term corporate success depends on a sustainability strategy that integrates economic, environmental and social responsibilities with the ingenuity to adapt over time for maximum impact.

service your facility with cleaner, safer solutions. You’ll realize significant savings through a program that fits your budget and facility’s needs. Our program stands out because of our exceptional people. Here’s why: „ Award-winning training program - All employees become certified in Genuine Service Excellence or Production Excellence. Our training program was recently ranked with Coca Cola and UPS as one of the world’s best. „ Experienced and team-oriented - Our service team boasts an average tenure of over 15 years. We have a culture of working as a team to service your account. „ Safety first - We follow strict adherence to your facility’s safety requirements and take pride in our awards recognizing ITU AbsorbTech as a leader in safety.

„ ANSI & OSHA approved individual packaging

Nicole First Aid District Manager New Berlin, WI

„ Routine monitoring of expiration dates

„ Organized cabinets

„ Cabinets sanitized and disinfected during service visits

First Aid Kits

Major Injury

Employee Comfort

Eye Care

Burn Care

Safety

Dedicated First Aid Specialist

Reliable and StraightUp! TM

First Aid Program for HyPro, Inc.

First Aid Program for HyPro, Inc. Our First Aid Specialists receive extensive training in product usage and compliance. We will pair you with a trained First Aid Specialist dedicated to being your compliance advisor, your product trainer and your inventory manager. Your First Aid Specialist will: „ Provide a comprehensive needs assessment

Your First Aid Specialist will make scheduled service visits to your facility to manage your First Aid cabinets so that: „ Expired products stay out of your cabinets „ Your employees have the necessary First Aid products when they need them „ You can verify that only authorized products go in your cabinets. Our StraightUp! TM invoices are straightforward and easy to understand. StraightUp! TM eliminates frustration by providing you with a consistent invoice with no surprises, no extra fees, no hidden charges. You only pay for what you authorize to be added to your program. No contracts No service fees No unauthorized charges

„ Install First Aid cabinets

„ Clean your First Aid cabinets

„ Train your employees on how to use the products

„ Manage your inventory

Your First Aid Specialist will help you distinguish between OSHA required items and optional product enhancements. You control what goes in your cabinets and your First Aid

Bryan First Aid Specialist New Berlin, WI

Specialist will help you comply with: „ OSHA 29 CFR 1910.151, Subpart K

Mike First Aid Specialist New Berlin, WI

„ OSHA 29 CFR 926.5, Subpart D

Our promise

Customer Reviews

EVERY 4 weeks

We previously used [a competitor]. We’ve had a cost savings of at least 50%. We never run out of product and there’s never expired items in the cabinets. Very happy with the decision to switch to ITU AbsorbTech! - Michelle Mogensen at McKey Perforating “ ”

Service schedule for HyPro Inc.’s program:

Your dedicated ITU AbsorbTech First Aid Specialist will:

Install  Clean  Update  Replenish  Be Safe  Check In  Comply 

Install new first aid cabinets that meet ANSI/ ISEA Z308.1-2015 requirements

Customer Quality Visitation Reports (CQVRs) help facilitate a conversation about your program. We take the comments and ratings seriously in order to measure and track how our customers value our solutions and services.

New Berlin, WI location Contact - Dawn Wallace 2 cabinets - one in each building

Check and clean first aid stations to ensure they function and comply with regulations

Safety glasses & other items when requested

Current results for First Aid at HyPro, Inc.:

Remove and discard out-of-date products at all first aid stations

Rhinelander, WI location Contact - Kelly Ferguson 3 cabinets - one in each building Safety glasses & other items when requested

First aid station will be replenished on a regular bases with authorized products

Net Promoter Score for ITU AbsorbTech’s First Aid products and services at HyPro, Inc. (based on CQVR results)

100 out of 100

Comply with safety and personal protection equipment requirements while on site

Mike First Aid Specialist Elk Grove Village, IL

Meet with a designated employee each time first aid stations are serviced

Net Promoter Score - a proven method companies worldwide use to measure & improve loyalty. Across industries, a 69 out of 100 is considered exceptional.

Contact prior to visit to ensure all needed items are in stock

Ensure first aid stations meet ANSI’s five major areas of first aid needs

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Train 

Train employees on effective use of first aid products

Customer Response Center

„ Speak to a live, local person

„ Empowered to answer questions and manage your requests quickly.

„ 85% of all customer requests fulfilled immediately

Val, Margaret & Carolyn Customer Response Center Team

„ Available by phone at (888) 729-4884 or by email at CRC@ITUAbsorbTech.com

A Leader in the Industry ITU AbsorbTech is locally, nationally and internationally recognized as a leader in safety, environmental and training.

2015 Award Winner

Family owned and operated since 1930

ITU AbsorbTech is owned and operated by the Leef family now in its third generation of ownership. Brothers Jim and David Leef are committed to continuing the company’s historical tradition of Genuine Service Excellence, process and service innovation, and community involvement.

Jim & David Leef Third Generation Owners

Customer Response Center (888) 729-4884 ITUAbsorbTech.com

Our processing facilities are registered to ISO 14001:2015 and our South Bend facility is also registered to ISO 9001:2015 by SAI Global

©2020 ITU AbsorbTech, Inc.