Renewal Booklet STYLE C - American Pasteurization Company

PROGRAM SUMMARY Genuine Service Excellence

prepared for

Thank you for partnering with us SINCE 2015

Scott District Manager New Berlin, WI

Thank you for partnering with ITU AbsorbTech as your industrial laundry supplier. We provide cleaner, safer solutions for industry. During our 80 plus years in business we have expanded operations to become one of the largest independently owned and operated industrial laundries in the United States. Servicing our customers through Genuine Service Excellence remains our focus. The team of professionals servicing your account is highly experienced with tenure unmatched in the industry. We build loyal relationships by listening to and following up on your needs. We appreciate your business and look forward to continuing to service your facility. Thank you for partnering with us

Managed programs at American Pasteurization Company

Jim & David Leef Third Generation Owners

Your Genuine Service Excellence Certified Team

AMERICAN PASTEURIZATION COMPANY Solutions serviced at

We think our managed programs are the best in the industry - here’s why: Award-winning Training Program - All our employees become certified in Genuine Service Excellence or Production Excellence. Our training program was recently ranked with Coca Cola and UPS as one of the world’s best. Experienced and Team-oriented - Our service team boasts an average tenure of over 15 years . We have a culture of working together as a team to service your account. Safety First - We follow strict adherence to your facility’s safety requirements and take pride in awards recognizing ITU AbsorbTech as a leader in safety excellence. .73 ITU AbsorbTech’s current MOD rate, a key indicator of safety, is 0.73.

Scott Casey District Manager SCasey@ITUAbsorbTech.com 30 years at ITU AbsorbTech Jeff Foshey Route Manager JFoshey@ITUAbsorbTech.com 15 years at ITU AbsorbTech Rick Reinhardt Route Service & Sales Rep RReinhardt@ITUAbsorbTech.com 24 years at ITU AbsorbTech

Garments

Floor Mats

Jim Leef Owner & President

We would love to provide cleaner, safer solutions to your friends and colleagues.

Our customer referral program can earn you a free week of service! Ask us for more details. Like our services?

Measuring our performance at American Pasteurization Company

StraightUp! TM Billing

at American Pasteurization Company

Did you know? At any time, you can request to see the latest reports related to waste reduction results, program costs, usage and inventory reports, service records and past CQVRs just to name a few. It’s just one way we ensure we are providing you with a transparent program!

StraightUp!™ billing offers peace of mind so you can budget for the annual expense of your program. StraightUp!™ also saves time - you never have search for hidden or ancillary fees on your invoice. No hidden fees or surprises, no unauthorized inventory charges and no charge automatic replacement charges which can add up to over 7% of inventory with other programs. And most importantly, we are transparent with your program by providing reports to show you exactly what your program costs. The below chart outlines American Pasteurization Company’s program costs over the past 3 years.

Customer Quality Visitation Reports (CQVRs) help facilitate a conversation about your program. We take ratings and comments seriously in order to measure and track how you value our solutions and services . CQVRs help us: Maintain healthy, regular communications with you. Learn about concerns so we can take action in a proactive manner. Measure our performance and adhere to ISO principles. Discuss additional solutions that address your operational needs. Recommend inventory adjustments based on your current and projected business conditions.

Cost history report for American Pasteurization

100

NPS* from American Pasteurization Company’s ratings of ITU AbsorbTech and its services.

CQVR from February 2019

*Net Promoter Score is a proven method companies worldwide use to measure and improve loyalty. A 69 out of 100 is considered exceptional.

How we process garments

Hassle-free garment program

at American Pasteurization Company

We manage all the details

How we would service American Pasteurization Company’s garment

Let our Genuine Service Excellence team customize a program to meet your image and safety needs. Your dedicated team will monitor your budget and manage your program completely.

ITU AbsorbTech picks up soiled garments at American Pasteurization Co. 1

Garments arrive at ITU AbsorbTech’s 14001 processing facility 2

StraightUp! TM Report Data Customer- identified mending scanned 3

Garments sorted by type (cotton, blend) and washed 4

We size all American Pasteurization Company’s employees by try-on method to ensure a proper fit.

Sizing

Install & train

We install lockers, labels, signs & train wearers on the program.

Garments conditioned for drying and wrinkle removal Inspection takes place 8

Garments mended and put back into sortation 7

Garments scanned prior to first sorting Inspection takes place 6

5

Garments scanned and sorted by customer and wearer StraightUp! TM Report Data

Garments are laundered in our 14001 facilities per our HACCP standard & delivered to each locker on a reliable schedule.

Clean & deliver

Repairs & upgrades

9

Garments staged for loading and return to customer 10

Clean and mended garments delivered to customer 11

We proactively mend, repair & upgrade garments.

Final scan ensures garment accuracy StraightUp! TM Report Data Inspection takes place

Scott Regional General Manager New Berlin, WI

Add wearers

We add and remove employees from your program to ensure accurate invoices.

“

We have worked with several other uniform companies over the years and were never satisfied with any of them due to pricing issues, uniform quality issues, customer service issues, and delivery issues. ITU AbsorbTech’s uniform and towel programs fulfill our HACCP and other food safety program requirements. ITU AbsorbTech delivers what they promise. Excellent service!!! Absolutely no complaints.

Garment report

StraightUp! TM Garment Reports detail usage, service turnaround and program costs.

We utilize RFID (Radio Frequency Identification) technology to efficiently manage programs. We scan & track garments - you benefit from quick turnaround, accurate service, faster mending & advanced reporting.

Patt Miller Vice President, Baker’s Quality Pizza Crusts

“

Uniform handling for food safety

Advanced Garment Tracking

HYGIENICALLY CLEAN

How Radio Frequency Identification (RFID) benefits you

Hazard Analysis Critical Control Point Process (HACCP)

TM of garments; ATP detection administered by ITU AbsorbTech on equipment and garments and TAMC testing administered by Ecolab on garments.

Your garments will be professionally laundered in accordance with ITU AbsorbTech’s Hazard Analysis Critical Control Point (HACCP) process. HACCP is a detailed management system to effectively assure food safety.

We recognize that getting repairs completed quickly, and delivering the right garment to the right wearer every time is crucial to the success of a garment rental program. Our comprehensive utilization of Radio Frequency Identification (RFID) - the most advanced technology available for garment tracking and reporting - has streamlined our processing and allows us to provide the most efficient and accurate garment program available. You benefit from:

RFID chips are completely safe for wearers and are placed in the garment with comfort in mind.

Shirt

Behind button/ snap placket

ITU AbsorbTech’s HACCP process benefits you:

ITU AbsorbTech also ensures garments are hygienically clean by:

Pant

Comprehensive HACCP System Helps maintain hygienically clean garment processing Regular Auditing and Testing Internal and third-party auditing confirms garments are hygienically clean. Custom Uniform Reports Delivered to customers documenting hygienically clean garments.

Inside waistband

• Testing at critical control points as part of a hygiene monitoring plan, • Wrapping garment cages and labeling for customer delivery, • Dedicating and configuring trucks to minimize microbial contamination.

Polo

Inside bottom center

Apron

Inside top center

Quick turnaround

Under right collar Coveralls

Audits and testing ITU AbsorbTech’s HACCP program is independently audited by EcoLab, a global leader in water, hygiene and energy technologies. In addition, two different methods of bacterial testing are utilized to ensure an acceptable level of safety and cleanliness during processing and transportation

Most accurate service

Garments mended faster

Lab Coat

Behind button/ snap placket

Advanced garment tracking and reporting

A booklet detailing our HACCP process is available to customers at anytime.

Easy & efficient installation

Complete transparency

StraightUp!™ Garment Report

Our promise to customers

Simple six step project plan

Complete transparency is our promise to handle all transactions and interactions in plain sight. It means delivering honest, complete, and regular communication to ensure you get the best value for your program investment. We actively review your employee roster so you are not paying for employees that left the company.

Our garment programs are simple. Typically installation of a garment program takes 8 weeks and follows these steps: STEP 1 Pre-install: We will work with you to complete pre-install tasks such as gathering employee lists and determining locker configuation. STEP 2 Sizing: We will work with you to schedule a garment sizing event. Sizing samples will be tried on by employees to ensure proper fit. STEP 3 Fulfillment: Our data entry and apparel services teams will get to work ordering and prepping your garments. STEP 4 Locker Installation: Our team will install and label lockers as well as hanger racks, repair stations, soiled garment bins and signage. STEP 5 Garment Installation: We will place garments in lockers, train employees and provide sample garments for new employees or size changes. STEP 6 Post Installation: We will manage all the details including pick up, delivery, laundering, repairs/upgrades, adding/removing wearers, quality visits and will regularly review a StraightUp! TM Garment Report with you detailing your program and its costs.

StraightUp! TM Garment Report This exclusive, personalized report provides a detailed summary of your entire garment program, making it easy to control and monitor your costs.

StraightUp!™ Garment Report

We physically show you damaged garments for your authorized approval.

We provide a list of employees that are not turning in their garments regularly.

We clearly show any applicable loss and damage charges on your invoice.

“

Our account rep schedules quarterly reviews with us to keep us abreast of our costs, usage. [He] implemented a plan to have the route person alert me to any person not turning in uniforms routinely, very helpful in controlling costs.

We schedule regular, ongoing visits with you to review the value and effectiveness of your program. We review personalized reports that show all program costs, change requests, and usage.

Jim Hamilton Supervisor, Vita Plus Inc.

“

Customer Response Center? Have you used our

Speak to a live person

„

„ Empowered to answer questions and manage your requests quickly. „ 85% of all customer requests fulfilled immediately „ Available by phone at (888) 729-4884 or by email at CRC@ITUAbsorbTech.com

Val, Margaret & Carolyn Customer Response Center Team

A Leader in the Industry ITU AbsorbTech is recognized locally, nationally and internationally as a leader in safety, environmental management and training.

2015 Award Winner

LTL Delivery Service ITU AbsorbTech Route Service ITU AbsorbTech locations Servicing all of the United States

FAMILY OWNED & OPERATED SINCE 1930

ITU AbsorbTech is owned and operated by the Leef family now in its third generation of ownership. Brothers Jim and David Leef are committed to continuing the company’s historical tradition of Genuine Service Excellence, process and service innovation, and community involvement.

Customer Response Center (888) 729-4884 ITUAbsorbTech.com

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All products processed in our ISO 14001 registered facilities. Our South Bend, Ind., processing facility is also registered to ISO 9001.

©2018 ITU AbsorbTech, Inc.