STYLE C Renewal Book

STYLE C

PROGRAM SUMMARY Genuine Service Excellence

prepared for

Garrett Account Executive Pulaski, PA

Thank you for partnering with us

Thank you for partnering with us

Your Genuine Service Excellence Certified Team

Thank you for partnering with ITU AbsorbTech as your industrial laundry supplier. We provide cleaner, safer solutions for industry. During our 80 plus years in business we have expanded operations to become one of the largest independently owned and operated industrial laundries in the United States. Servicing our customers through Genuine Service Excellence remains our focus. The team of professionals servicing your account is highly experienced with tenure unmatched in the industry. We build loyal relationships by listening to and following up on your needs. We appreciate your business and look forward to continuing to service your facility.

Eric Martin Regional General Manager EMartin@ITUAbsorbTech.com 8 years at ITU AbsorbTech Jeff Miller District Manager JMiller@ITUAbsorbTech.com 20 years at ITU AbsorbTech Rick Brown Route Manager RBrown@ITUAbsorbTech.com 4 years at ITU AbsorbTech Dave Snyder Regional Sales Manager DSnyder@ITUAbsorbTech.com 5 years at ITU AbsorbTech Garrett Smith Account Executive GSmith@ITUAbsorbTech.com 4 years at ITU AbsorbTech

Jim Leef Owner & President

We regularly review Service Excellence Reports with you to ensure we are transparent with your program. But at any time, you can also request to see the latest reports related to waste reduction results, program costs, usage and inventory reports, service records and past CQVRs just to name a few. Did you know?

Managed programs at Hussey Copper

HUSSEY COPPER Solutions serviced at

We think our managed programs are the best in the industry - here’s why: Award-winning Training Program - All our employees become certified in Genuine Service Excellence or Production Excellence. Our training program was recently ranked with Coca Cola and UPS as one of the world’s best. Experienced and Team-oriented - Our service team boasts an average tenure of over 15 years . We have a culture of working together as a team to service your account. Safety First - We follow strict adherence to your facility’s safety requirements and take pride in awards recognizing a ITU AbsorbTech as a leader in safety excellence. Our 2018 MOD rate (a key indicator of safety) is 0.73.

Quilted Pads

Natural Mats

SuperSocks TM

SlipBusters®

Proactive inventory management

at Hussey Copper

We manage Hussey Copper’s inventory to ensure that product usage and inventory match current needs. The chart here shows usage of Ultra TM Red Shop Towels over a three month period. We adjust inventory to match calendar and corporate seasonal adjustments to your program throughout the year, if necessary. All adjustments made to inventory are authorized in writing by an authorized Hussey Copper employee on a Customer Change Order.

Summary usage report - Ultra TM Red Shop Towels at Hussey Copper

Inventory increase ordered (see above)

StraightUp! TM Billing

at Hussey Copper

StraightUp!™ billing offers peace of mind so you can budget for the annual expense of your program. StraightUp!™ also saves time - you never have search for hidden or ancillary fees on your invoice. No hidden fees or surprises, no unauthorized inventory charges and no charge automatic replacement charges

which can add up to over 7% of inventory with other programs. And most importantly, we are transparent with your program by providing reports to show you exactly what your program costs. The below chart outlines Hussey Copper’s program costs over the past 3 years.

Cost history report for Hussey Copper

Solid waste reduction at Hussey Copper

Can include: • Most recent certificate(s) • Picture of recent plaque (if we have) • Current waste report from Eric • Current solvent recovery report from Jodi

Summary of waste reduction efforts at Hussey Copper

Can include: • Summary of solid waste reduction or solvent recovery results since we started service • Historical waste chart year by year • Historical gallons of oil recovered • Convert historical results to infographic

IDEAS: • Copy of prior agreement • Excerpts from StraightUp garment report • Story of GSE specific to customer

IDEAS: • Introduce other products that fit • Trial opportunities • TIG - discuss First Aid, ITUdirect

Measuring our performance

at Hussey Copper

Customer Quality Visitation Reports (CQVRs) help facilitate a conversation about your program. We take ratings and comments seriously in order to measure and track how you value our solutions and services . CQVRs help us: Maintain healthy, regular communications with you. Learn about concerns so we can take action in a proactive manner. Measure our performance and adhere to ISO principles. Discuss additional solutions that address your operational needs. Recommend inventory adjustments based on your current and projected business conditions. 96 NPS* from Hussey Copper’s ratings of ITU AbsorbTech and its services. *Net Promoter Score is a proven method companies worldwide use to measure and improve loyalty. A 69 out of 100 is considered exceptional.

CQVR from May 2018

Summary of CQVRs at Hussey Copper

Based on 21 CQVRs completed with Berry Plastics facilities in 2017.

Avg score (out of 10)

Question

Dave does a great job. Always check to see if we need anything. Happy with product & service. November 15, 2016 John Walker @ Macedon, NY location

9.5

How satified are you with our representatives?

How satified are you with our Customer Response Center?

9.5

9.4

Linda and Chris are very happy with the service of Route Service & Sales Rep, Kevin Oglesby. December 21, 2016 Monroe Township, NJ location

How satified are you with our delivery timeliness?

9.6

How satified are you with our invoicing system?

9.3

How satified are you with our product performance?

Xuan is very happy with service and how we respond when they have issues. October 13, 2016 Monroe, NC location

8.9

How satified are you with your current quantities?

How likely are you to recommend ITU AbsorbTech to friends and colleagues?

9.5

How likely are you to renew the service agreement with ITU AbsorbTech?

9.5

Hank is very pleased with the program at this time. November 9, 2016 Ahoskie, NC location

How would you rate ITU AbsorbTech’s overall performance?

9.5

IF NO QUOTES COULD GIVE A BRIEF BIO OF RSSR / GSE TEAM

Customer Response Center? Have you used our

„ „ Speak to a live, local person

„ „ Empowered to answer questions and manage your requests quickly. „ „ 85% of all customer requests fulfilled immediately „ „ Available by phone at (888) 729-4884 or by email at CRC@ITUAbsorbTech.com

Val, Margaret & Carolyn Customer Response Center Team

A Leader in the Industry ITU AbsorbTech is locally, nationally and internationally recognized as a leader in safety, environmental and training.

2015 Award Winner

Family owned and operated since 1930

ITU AbsorbTech is owned and operated by the Leef family now in its third generation of ownership. Brothers Jim and David Leef are committed to continuing the company’s historical tradition of Genuine Service Excellence, process and service innovation, and community involvement.

Jim & David Leef Third Generation Owners

Customer Response Center (888) 729-4884 ITUAbsorbTech.com

All products processed in our ISO 14001:2015 registered facilities. Our South Bend, Ind., processing facility is also registered to ISO 9001:2008.

©2018 ITU AbsorbTech, Inc.