Shiloh Industries Program Summary

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PROGRAM SUMMARY Genuine Service Excellence

prepared for

Dave Regional Sales Manager Detroit, MI

Thank you for partnering with us

Thank you for partnering with ITU AbsorbTech as your industrial laundry supplier. We provide cleaner, safer solutions for industry. During our 90 years in business we have expanded operations to become one of the largest independently owned and operated industrial laundries in the United States. Servicing our customers through Genuine Service Excellence remains our focus. The team of professionals servicing your account is highly experienced with tenure unmatched in the industry. We build loyal relationships by listening to and following up on your needs. We appreciate your business and look forward to continuing to service your facility. Thank you for partnering with us

Managed programs at Shiloh Industries

Jim & David Leef Third Generation Owners

Your Genuine Service Excellence Certified Team

We think our managed programs are the best in the industry - here’s why: Award-winning Training Program - All our employees become certified in Genuine Service Excellence or Production Excellence. Our training program was ranked with Coca Cola and UPS as one of the world’s best. Experienced and Team-oriented - Our service team boasts an average tenure of over 10 years . We have a culture of working together as a team to service your account. Safety First - We follow strict adherence to your facility’s safety requirements and take pride in awards recognizing ITU AbsorbTech as a leader in safety excellence. .77 ITU AbsorbTech’s 2021 MOD rate, a key indicator of safety, is 0.77.

SHILOH INDUSTRIES Solutions serviced at

Rick Brown District Manager RBrown@ITUAbsorbTech.com 7 years at ITU AbsorbTech Dave Snyder Regional Sales Manager DSnyder@ITUAbsorbTech.com 8 years at ITU AbsorbTech Mark Wyer Regional General Manager MWyer@ITUAbsorbTech.com 16 years at ITU AbsorbTech Sandi Mandarino Sr. Account Executive SMandarino@ITUAbsorbTech.com 5 years at ITU AbsorbTech Michelle Nichols Account Executive MNichols@ITUAbsorbTech.com 5 years at ITU AbsorbTech

SuperSocks TM

SAFEmats ®

Quilted Pads

Natural Mats

SlipBusters ®

Wet Mops

Ultra TM Red Shop Towels

Floor Mats

Spill Kits

Cotton Roll Towels

Jim Leef Owner & President

We would love to provide cleaner, safer solutions to your friends and colleagues. Our

customer referral program can earn you a free week of service! Ask us for more details. Like our services?

Proactive inventory management at Shiloh Industries We manage Shiloh Industries’ inventory to ensure that product usage and inventory match current needs. The chart here shows usage of Ultra TM Red Shop Towels over a one year period. We adjust inventory to match calendar and corporate seasonal adjustments to your program throughout the year, if necessary.

StraightUp! TM Billing at Shiloh Industries

Did you know? At any time, you can request to see the latest reports related to waste reduction results, program costs, usage and inventory reports, service records and past CQVRs just to name a few. It’s just one way we ensure we are providing you with a transparent program!

StraightUp!™ billing offers peace of mind so you can budget for the annual expense of your program. StraightUp!™ also saves time - you never have search for hidden or ancillary fees on your invoice. No hidden fees or surprises, no unauthorized inventory charges and no charge automatic replacement charges which can add up to over 7% of inventory with other programs. And most importantly, we are transparent with your program by providing reports to show you exactly what your program costs. The below chart outlines Shiloh Industries’ program costs over the past 3 years.

All adjustments made to inventory are authorized in writing by an authorized Shiloh Industries employee on a Customer Change Order.

Summary usage report - Ultra TM Red Shop Towels at Shiloh Industries

12000

10000

Cost history report for Shiloh Industries - Wellington, OH

8000

6000

4000

2000

Measuring our performance at Shiloh Industries

Solid waste reduction at Shiloh Industries

Our Environmental Engineer, Jodi Drew , is available for any solid waste, solvent recovery & compliance questions.

Your 2020 results Shiloh Industries diverted the following solid waste from landfills through ITU AbsorbTech service programs:

Our programs have a measurable impact in pounds of solid waste diverted from landfill . Through the use of these programs, your facility is: Diverting non-hazardous fluids from landfills and sewers. Supporting sustainability objectives (ISO 14001) by conserving water, air, and utilization of raw materials. Eliminating costly waste disposal, manifesting, incineration.

Customer Quality Visitation Reports (CQVRs) help facilitate a conversation about your program. We take ratings and comments seriously in order to measure and track how you value our solutions and services . CQVRs help us: Maintain healthy, regular communications with you. Learn about concerns so we can take action in a proactive manner. Measure our performance and adhere to ISO principles. Discuss additional solutions that address your operational needs. Recommend inventory adjustments based on your current and projected business conditions. *Net Promoter Score is a proven method companies worldwide use to measure and improve loyalty. A 69 out of 100 is considered exceptional. 100 NPS* from Shliloh Industries’ Ratings of ITU AbsorbTech and its services.

CQVR from Feb 2018

25,591 lbs. of waste oil absorbents 7,433 lbs. of industrial wiping towels 1,599 lbs. of mop heads 687 lbs. of restroom hand towels

Solid Waste Reduction Report for Shiloh Industries

CQVR from July 2019

1000 1500 2000 2500 3000 3500 4000 4500

Enroll today at ITUAbsorbTech.com

CQVR from Aug 2019

0 500

POUNDS OF SOLID WASTE

CQVR from Aug 2020

Shop Towels

SorbIts ®

Speak to a live person Empowered to answer questions and manage your requests quickly. 85% of all customer requests fulfilled immediately Available by phone at (888) 729-4884 or by email at CRC@ITUAbsorbTech.com Customer Response Center? Have you used our

Val, Margaret & Carolyn Customer Response Center Team

A Leader in the Industry ITU AbsorbTech is recognized locally, nationally and internationally as a leader in safety, environmental management and training.

2015 Award Winner

Servicing all of the United States

ITU AbsorbTech is owned and operated by the Leef family now in its third generation of ownership. Brothers Jim and David Leef are committed to continuing the company’s historical tradition of Genuine Service Excellence, process and service innovation, and community involvement. FAMILY OWNED & OPERATED

SINCE 1930

Processing Plant Service Center

Corporate Headquarters/Processing Plant ITU AbsorbTech full route service providing Genuine Service Excellence by our certified Route Service & Sales Representatives LTL Freight Carrier Service Dedicated Contract Carrier Service Partner

Processing Plant Service Center

Our processing facilities are registered to ISO 14001:2015 and our South Bend facility is also registered to ISO 9001:2015 by SAI Global

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