Twin Disc Renewal Book

Measuring our performance

Solid waste reduction at Twin Disc, Inc.

at Twin Disc, Inc.

Our Environmental Engineer, Jodi Drew , is available for any solid waste, solvent recovery & compliance questions.

Your 2019 results Twin Disc, Inc. diverted the following solid waste from landfills through ITU AbsorbTech service programs: 17,005 lbs. of Industrial wiping towels 4,292 lbs. of restroom hand towels 5,583 lbs. of waste oil absorbents

Our programs have a measurable impact in pounds of solid waste diverted from landfill . Through the use of these programs, your facility is: Diverting non-hazardous fluids from landfills and sewers. Supporting sustainability objectives (ISO 14001) by conserving water, air, and utilization of raw materials. Eliminating costly waste disposal, manifesting, incineration.

Customer Quality Visitation Reports (CQVRs) help facilitate a conversation about your program. We take ratings and comments seriously in order to measure and track how you value our solutions and services . CQVRs help us: Maintain healthy, regular communications with you. Learn about concerns so we can take action in a proactive manner. Measure our performance and adhere to ISO principles. Discuss additional solutions that address your operational needs. Recommend inventory adjustments based on your current and projected business conditions. *Net Promoter Score is a proven method companies worldwide use to measure and improve loyalty. A 69 out of 100 is considered exceptional. 96 NPS* of ITU AbsorbTech and its products and services.

Sample CQVR

Solid Waste Reduction Report for Twin Disc, Inc.

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TM

0 200 400 600 800

POUNDS OF SOLID WASTE

Jun '19 Jul '19 Aug '19 Sept '19 Oct '19 Nov '19 Dec '19 Jan '20 Feb '20 Mar '20 Apr '20 May '20 Jun '20

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