Response to RFP - Uniforms and Facility Services for Stella & Chewy's

UNIFORMS AND FACILITY SERVICES Response to RFP

August 3, 2018 presented to

Rick Route Service & Sales Representative New Berlin, WI

Thank you for partnering with us

Thank you for partnering with us

Managed programs for Stella & Chewy’s

We think our managed programs are the best in the industry - here’s why: We have a long-standing tradition of delivering Genuine Service Excellence SM - exceptional quality people, products, and services that attract, win and retain long- term, loyal customers. Award-winning Training Program - All employees become certified in Genuine Service Excellence or Production Excellence. Our training program was recently ranked by ATD with Coca Cola and UPS as one of the world’s best. Experienced and Team-oriented - Our service team boasts an average tenure of over 15 years . We have a culture of working together as a team to service your account.

STELLA & CHEWY’S Solutions serviced for

Your Genuine Service Excellence Certified Team

Thank you for partnering with ITU AbsorbTech as your industrial laundry supplier. We provide cleaner, safer solutions for industry. During our 80 plus years in business we have expanded operations to become one of the largest independently owned and operated industrial laundries in the United States. Servicing our customers through Genuine Service Excellence remains our focus. The team of professionals servicing your account is highly experienced with tenure unmatched in the industry. We build loyal relationships by listening to and following up on your needs. We appreciate your business and look forward to continuing to service your facility.

Steve Kruk Route Service & Sales Representative skruk@ITUAbsorbTech.com 40 years of service Rick Reinhardt Route Service & Sales Representative rreinhardt@ITUAbsorbTech.com 24 years of service

Garments

Microfiber Towels

Jeff Foshey Route Manager jfoshey@ITUAbsorbTech.com 15 years of service Scott Casey District Manager scasey@ITUAbsorbTech.com 30 years of service Jim Dooley Account Specialist jdooley@ITUAbsorbTech.com 14 years of service

Floor Mats

Safety First - We follow strict adherence to your facility’s safety requirements. We are also proud of the many awards recognizing ITU AbsorbTech as a leader in safety excellence. Our 2018 Experience Modifier rate (MOD) is 0.73.

Gloves

Jim Leef Owner & President

How we process garments Step by step

Simple, hassle-free garment programs

We manage all the details

Your dedicated and tenured Genuine Service Excellence team will monitor your budget and manage your program completely.

ITU AbsorbTech picks up soiled garments at Stella & Chewy’s

Garments arrive at ITU AbsorbTech’s 14001 processing facility

Customer- identified mending scanned

Garments sorted by type (cotton, blend) and washed

Install & train

We install lockers, labels, signs & train wearers on the program.

StraightUp! TM Report Data

Garments are laundered under certified HACCP guidelines in our ISO:14001 facilities & delivered to each locker on a reliable schedule.

Clean & deliver

Garments scanned and sorted by customer and wearer

Garments scanned prior to first sorting

Garments mended and put back into sortation

Garments conditioned for drying and wrinkle removal

Repairs & upgrades

We proactively mend, repair & upgrade garments.

StraightUp! TM Report Data

Inspection takes place

Inspection takes place

We add and remove employees from your program to ensure accurate invoices.

Add wearers

Scott Regional General Manager New Berlin, WI

Our uniforms are well taken care of and our guys look great. “

Final scan ensures garments accounted for and sorted StraightUp! TM Report Data Inspection takes place

Garments staged for loading and return to Stella & Chewy’s

Clean and mended garments delivered to Stella & Chewy’s

A StraightUp! TM Garment Report details usage, service turnaround and program costs to ensure transparency.

Garment report

“

Dan Braun General Manager Consumers Co-op Oil

Proactive inventory management

Complete transparency Our promise to Stella & Chewy’s

Jeff, Rick and Steve

StraightUp!™ Garment Report StraightUp! TM

We manage the inventory for Stella & Chewy’s to ensure that product usage and quantities match current needs. The chart below shows usage of Ribbed Microfiber Towels over a three month period. We adjust inventory to match calendar

and corporate seasonal adjustments to your program throughout the year, if necessary. All inventory adjustments are approved in writing on a Customer Change Order by an authorized Stella & Chewy’s employee.

Complete transparency is our promise to handle all transactions and interactions in plain sight. It means delivering honest, complete, and regular communication to ensure you get the best value for your program investment. We actively review your employee roster so you are not paying for employees that left Stella & Chewy’s .

Garment Report This exclusive, personalized report provides a detailed summary of your entire garment program, making it easy to control and monitor your costs. See Addendum A for a StraightUp! TM Garment Report for Stella & Chewy’s.

Summary usage report - Ribbed Microfiber Towels at Stella & Chewy’s

500

StraightUp!™ Garment Report

We physically show you damaged garments for your authorized approval.

450

We provide a list of employees that are not turning in their garments regularly.

400

350

We clearly show any applicable loss and damage charges on your invoice.

SAMPLE

300

We schedule regular, ongoing visits with you to review the value and effectiveness of your program. We review personalized reports that show all program costs, change requests, and usage.

Our account rep schedules quarterly reviews with us to keep us abreast of our costs, usage. [He] implemented a plan to have the route person alert me to any person not turning in uniforms routinely, very helpful in controlling costs. “ “ Jim Hamilton Supervisor, Vita Plus Inc.

250

200

150

Garment Customers References

Measuring our performance

Butter Buds Food Ingredients 2330 Chicory Rd., Racine, WI 53403 Dan Vice, Production Manager dvice@bbuds.com 262-598-9196 Long-standing account of 20+ years

American Pasteurization Company 2880 N. 112th St., Milwaukee, WI 53222 FOOD SERVICE CUSTOMERS

Customer Quality Visitation Reports (CQVRs) help facilitate a conversation about your program. We take ratings and comments seriously in order to measure and track how you value our solutions and services . CQVRs help us: Maintain healthy, regular communications with you. Learn about concerns so we can take action in a proactive manner. Measure our performance and adhere to ISO principles. Discuss additional solutions that address your operational needs. Recommend inventory adjustments based on your current and projected business conditions. *Net Promoter Score is a proven method that companies worldwide use to measure and improve loyalty. A 69 out of 100 is considered exceptional. 96 NPS* from all 2017 ratings from ITU AbsorbTech customers.

Jason Zaeske, Plant Manager jason_zaeske@amerpastco.com 414-982-2331 Aramark was the incumbent

Chocolate Shoppe (plant + three retail sites) 2221 Daniel St., Madison, WI 53718 Chuck Deadman Jr., Owner chuck@chocolateshoppeicecream.com 608-221-8640 Long-standing account of 10+ years First Choice Ingredients N112 W19528 Mequon Rd. Germantown, WI 53022 Sally Derse, Quality Program Coordinator derses@fcingredients.com 262-251-4322 Long-standing account of 15+ years

Angelic Bakehouse 3275 E. Layton Ave., Cudahy, WI 53110 Cristina Gayle, Quality Assurance & Sanitation Manager cristinag@angelicbakehouse.com 414-312-7300 ext. 6216 Long-standing account of 20+ years Arena Cheese 300 US Highway 14, Arena, WI 53503 Aaron Weiler, Owner aweil@arenacheese.net 608-753-2501 Long-standing account of 10+ years A. L. Schutzman N21W23560 Ridgeview Parkway West Waukesha, WI 53188 Jenny Baum, Quality Control Coordinator jbaum@alschutzman.com 262-832-8253 Long-standing account of 20+ years

A CQVR visit is planned for September with Stella & Chewy’s

Mill Creek Cheese 6415 County R. H, Arena, WI 53503 Mary Pitman, Owner 608-221-8640 Aramark was the incumbent

Prolamina Corporation 1055 Winchester Rd., Neenah, WI 54956 Andrea Haufe andrea.haufe@proampac.com 920-967-8558 UniFirst was the incumbent Wenthe Davidson Engineering Co. 16300 W. Rogers Dr., New Berlin, WI 53151 Rebecca Wincell rwincell@wenthe-davidson.com 262-782-1550 ext. 250 Shannon Raash Sraash@wenthe-davidson.com 262-782-1550 ext. 257 Aramark was the incumbent Caterpillar Global Mining 1900 10th Ave., South Milwaukee, WI 53172 Judy Appenzeller appenzeller_judy@cat.com 414-768-4343 Aramark was the incumbent

LA-CO Industries 1201 Pratt Blvd., Elk Grove Village, IL 60007 Eric Person eperson@laco.com 708-288-9041 Cintas was the incumbent Bell Laboratories, Inc. 3699 Kinsman Blvd., Madison, WI 53704 Jenna Pautz jpautz@belllabs.com 608-906-8154 UniFirst was the incumbent NEW GARMENT CUSTOMERS

Bemis Manufacturing Company W2940 Old County Rd. PP Sheboygan Falls, WI 53085 Beth Sommerfeldt, Senior Buyer beth.sommerfeldt@bemismfg.com 920-467-5579

Bemis switched from ITU AbsorbTech to Aramark to save money and within one year switched back because of poor Aramark product quality and service issues.

Expera Specialty Solutions 600 Thilmany Rd. Kaukauna, WI 54130 Brian Rosin, Procurement Manager brian.rosin@expera.com 920-766-8890

Alto Shaam, Inc. W164 N9221 Water St. Menomonee Falls, WI 53051 Sarah Wittig sarahb@alto-shaam.com 262-509-6490 Cintas was the incumbent Arandell Corporation N82 W13118 Leon Rd. Menomonee Falls, WI 53051 Stef Raasch scraasch@arandell.com 262-253-3297 UniFirst was the incumbent

Expera operates 4 paper mills. Until last August ITU AbsorbTech serviced two mills and, at that time, Expera switched from Aramark to ITU AbsorbTech in a third mill due to high costs and multiple service- related problems. Aramark pulled out of the third mill immediately upon learning they were being replaced, and ITU AbsorbTech installed a new program in seven business days. As a result, the fourth mill will also be converting to ITU AbsorbTech in near future. Tufco LP 3161 South Ridge Rd. Green Bay, WI 54304 Mark Dlugopolski, Purchasing Manager mark.dlugoposki@tufco.com 920-338-2741 Tufco switched to ITU AbsorbTech from Aramark due to inflated costs and poor product quality.

D&H Industries 510 S. Worthington St. Oconomowoc, WI 53022 Sam Gerrits sgerrits@dhind1.com 262-354-1016 Cintas was the incumbent

McAdams Graphics Inc. 7200 S. 1st St., Oak Creek, WI 53154 Patti Immekus pimmekus@mcadamsgraphics.com 414-768-8080 G&K/Cintas was the incumbent

Voeller Mixers 455 North Moore Rd. Port Washington, WI 53074 Missy Larson missy@voellermixers.com 262-284-3114 New garment program - did not replace a competitor

5

StraightUp! TM Garment Report Addendum A prepared for Stella & Chewy’s as an example (2018) 1

2

3

Average days it took our team to complete your service requests. garments are then delivered on the next scheduled delivery date.

4

1. Summary of garment charges for period includes basic garment charges such as: • Rental - total garment rental cost, excluding loss and damage. • COG - industrial laundering of customer-owned garments such as aprons, jackets, shirts, etc. • Direct sale - garments purchased through ITUdirect. 2. Summary of supplemental garment charges. Charges that are in addition to your standard “per inventory” cost. ‘Actual’ is the cost you incurred. ‘Normal’ is our standard list price. 3. Garment re-investment. Total investment made by ITU AbsorbTech for new garments added to your program. 4. Damage charges. Charges for garments that have been damaged beyond repair and are less than 24 months old (no charge after 24 months). Actual price = what we charged through StraightUp!™ pricing. Normal price = our standard list price

5. Garments added to program due to a new employee, upgrade, inventory or size change. Days to fill shows how many business days it took our team to complete the request. Garments are delivered to you at next scheduled delivery date.

6

About ATP Testing Hazard Analysis Critical Control Point

About ATP Detection Systems ATP Detection Systems are used throughout the food, beverage processing and healthcare industries where rapid detection of contamination is crucial. The ATP Detection System plus a comprehensive monitoring plan is used to test, record and track biological contaimination on production and other surfaces. A key feature of the Detection System is the use of bioluminescence technology to identify and measure adenosine triphosphate, known as ATP. What is ATP? ATP is an energy molecule found in all plant, animal and microbial cells. All organic matter (living or once-living) contains ATP, including food, bacteria, mold and other microorganisms. The detection of ATP on a surface therefore indicates the presence of biological matter that may not otherwise be visible to the eye. In industries where hygiene control is crucial, ATP testing is an excellent tool for detecting and measuring biological matter.

ATP Testing for your laundered garments ITU AbsorbTech’s HACCP program includes a comprehensive ATP testing methodology. Testing at control points is an integral component of our hygiene monitoring plan. This ensures cleanliness of direct and indirect contact areas, and hard-to- clean sites on processing equipment and handling lines. In addition, a test log is maintained to document weekly testing (at random) on one of your laundered garments.

7

Utilization less than 10% listed in this column. 0% utilization means the employee has not turned in any garments for laundering during this period.

7. Low utilization lines means a garment is not being turned in for laundering on a regular basis. Utilization = Inventory / # Garments Turned In. Typical garment inventory is 11 (5 in locker + 5 being washed + 1 being worn). 45% utilization is ideal because the employee consistently turns in all 5 garments for laundering. 10% utilization means the employee consistently turns in less than 1 garment. 6. Garments removed from the program due to an employee leaving, garment upgrade, inventory change or size change.

Actual ATP Test Results for Stella & Chewy’s have been electronically submitted with the Request for Proposal

ATP Test readings are unique to our unit and may be different from other testing units or may have varying scales for pass/fail.

HYGIENICALLY CLEAN

All of ITU AbsorbTech’s processing facilities are registered to ISO 14001 . Our South Bend, Ind., processing facility is also registered to ISO 9001.

TM

Customer Response Center? Have you used our

„ „ Speak to a live, local person

„ „ Empowered to answer questions and manage your requests quickly. „ „ 85% of all customer requests fulfilled immediately „ „ Available by phone at (888) 729-4884 or by email at CRC@ITUAbsorbTech.com

Val, Margaret & Carolyn Customer Response Center Team

A Leader in the Industry ITU AbsorbTech is locally, nationally and internationally recognized as a leader in safety, environmental and training.

2015 Award Winner

Family owned and operated since 1930

ITU AbsorbTech is owned and operated by the Leef family now in its third generation of ownership. Brothers Jim and David Leef are committed to continuing the company’s historical tradition of Genuine Service Excellence, process and service innovation, and community involvement.

Jim & David Leef Third Generation Owners

Customer Response Center (888) 729-4884 ITUAbsorbTech.com

All products processed in our ISO 14001 registered facilities. Our South Bend, Ind., processing facility is also registered to ISO 9001.

©2018 ITU AbsorbTech, Inc.