Wenthe-Davidson Program Summary

PROGRAM SUMMARY Genuine Service Excellence

prepared for

Jessica Sr. Account Executive New Berlin, WI

Scott District Manager New Berlin, WI

Thank you for partnering with us

Thank you for partnering with ITU AbsorbTech as your industrial laundry supplier. We provide cleaner, safer solutions for industry. During our 80 plus years in business we have expanded operations to become one of the largest independently owned and operated industrial laundries in the United States. Servicing our customers through Genuine Service Excellence remains our focus. The team of professionals servicing your account is highly experienced with tenure unmatched in the industry. We build loyal relationships by listening to and following up on your needs. We appreciate your business and look forward to continuing to service your facility. Thank you for partnering with us

Managed programs at Wenthe-Davidson

Jim & David Leef Third Generation Owners

Your Genuine Service Excellence Certified Team

WENTHE-DAVIDSON Solutions serviced at

We think our managed programs are the best in the industry - here’s why: Award-winning Training Program - All our employees become certified in Genuine Service Excellence or Production Excellence. Our training program was recently ranked with Coca Cola and UPS as one of the world’s best. Experienced and Team-oriented - Our service team boasts an average tenure of over 15 years . We have a culture of working together as a team to service your account. Safety First - We follow strict adherence to your facility’s safety requirements and take pride in awards recognizing ITU AbsorbTech as a leader in safety excellence. .73 ITU AbsorbTech’s 2018 MOD rate, a key indicator of safety, is 0.73.

Scott Hill Regional General Manager SHill@ITUAbsorbTech.com 11 years at ITU AbsorbTech Scott Casey District Manager SCasey@ITUAbsorbTech.com 32 years at ITU AbsorbTech Ryan Lindahl Route Service & Sales Rep RLindahl@ITUAbsorbTech.com 13 years at ITU AbsorbTech Scott Hoffmann Director of Business Development SHoffmann@ITUAbsorbTech.com 35 years at ITU AbsorbTech Jessica Hryniewicki Sr. Account Executive JHryniewicki@ITUAbsorbTech.com 4 years at ITU AbsorbTech

Quilted Pads

SuperSocks TM

Natural Mats

SlipBusters ®

SAFEmats ®

Ultra TM Red Shop Towels

Bar Towels

Dust & Wet Mops

Gloves

Garments

Jim Leef Owner & President

Floor Mats

We would love to provide cleaner, safer solutions to your friends and colleagues. Our

customer referral program can earn you a free week of service! Ask us for more details. Like our services?

We deliver clean products to you

Hassle-free garment program at Wenthe-Davidson

We manage all the details

ITU AbsorbTech garment processing facilities take effective steps to help ensure we provide clean and safe products to your facility.

Let our Genuine Service Excellence team customize a program to meet your image and safety needs. Your dedicated team will monitor your budget and manage your program completely.

We use Ecolab validated wash formulas, antimicrobial disinfecting products, and hygiene testing services We work with Ecolab Textile Care experts to establish the most effective wash formulas to ensure cleanliness of the garments and towels we service. These products are regularly tested by Ecolab to ensure we are meeting hygienically clean standards. We follow a “Hazard Analysis Critical Control Point Process” We have a comprehensive plan to control chemical, microbial and physical hazards in our processing facilities called HACCP, or Hazard Analysis Critical Control Point. Laundered products, applicable work surfaces and equipment are regularly tested to ensure hygienically clean standards.

Our HACCP plan includes extensive training for our employees on the importance of personal hygiene and proper hand washing. Every Critical Control Point work area maintains adequate supplies of anti-bacterial disinfecting and cleansing wipes, and equipment sanitizing stations.

We size all Wenthe-Davidson’s employees by try-on method to ensure a proper fit.

Sizing

Install & train

We install lockers, labels, signs & train wearers on the program.

Applicable Ecolab letters of guarantee are available upon request. For more on Ecolab, visit ecolab.com.

Garments are laundered in our 14001 facilities per our HACCP standard & delivered to each locker on a reliable schedule.

Clean & deliver

Repairs & upgrades

We proactively mend, repair & upgrade garments.

Scott Regional General Manager New Berlin, WI

Add wearers

We add and remove employees from your program to ensure accurate invoices.

Garment report

StraightUp! TM Garment Reports detail usage, service turnaround and program costs.

We utilize RFID (Radio Frequency Identification) technology to efficiently manage programs. We scan & track garments - you benefit from quick turnaround, accurate service, faster mending & advanced reporting.

Advanced Garment Tracking

Complete transparency

StraightUp!™ Garment Report

Our promise to customers

How Radio Frequency Identification (RFID) benefits you

Complete transparency is our promise to handle all transactions and interactions in plain sight. It means delivering honest, complete, and regular communication to ensure you get the best value for your program investment. We actively review your employee roster so you are not paying for employees that left the company.

StraightUp! TM Garment Report This exclusive, personalized report provides a detailed summary of your entire garment program, making it easy to control and monitor your costs.

We recognize that getting repairs completed quickly, and delivering the right garment to the right wearer every time is crucial to the success of a garment rental program. Our comprehensive utilization of Radio Frequency Identification (RFID) - the most advanced technology available for garment tracking and reporting - has streamlined our processing and allows us to provide the most efficient and accurate garment program available. You benefit from:

RFID chips are completely safe for wearers and are placed in the garment with comfort in mind.

Shirt

StraightUp!™ Garment Report

Behind button/ snap placket

Pant

Inside waistband

We physically show you damaged garments for your authorized approval.

We provide a list of employees that are not turning in their garments regularly.

Polo

Inside bottom center

We clearly show any applicable loss and damage charges on your invoice.

Apron

“

Inside top center

Quick turnaround

Our account rep schedules quarterly reviews with us to keep us abreast of our costs, usage. [He] implemented a plan to have the route person alert me to any person not turning in uniforms routinely, very helpful in controlling costs.

We schedule regular, ongoing visits with you to review the value and effectiveness of your program. We review personalized reports that show all program costs, change requests, and usage.

Under right collar Coveralls

Most accurate service

Garments mended faster

Lab Coat

Behind button/ snap placket

Advanced garment tracking and reporting

Jim Hamilton Supervisor, Vita Plus Inc.

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Proactive inventory management at Wenthe-Davidson We manage Wenthe-Davidson’s inventory to ensure that product usage and inventory match current needs. The chart here shows usage of Ultra TM Red Shop Towels over a one year period. We adjust inventory to match calendar and corporate seasonal adjustments to your program throughout the year, if necessary.

StraightUp! TM Billing at Wenthe-Davidson

Did you know? At any time, you can request to see the latest reports related to waste reduction results, program costs, usage and inventory reports, service records and past CQVRs just to name a few. It’s just one way we ensure we are providing you with a transparent program!

StraightUp!™ billing offers peace of mind so you can budget for the annual expense of your program. StraightUp!™ also saves time - you never have search for hidden or ancillary fees on your invoice. No hidden fees or surprises, no unauthorized inventory charges and no charge automatic replacement charges which can add up to over 7% of inventory with other programs. And most importantly, we are transparent with your program by providing reports to show you exactly what your program costs. The below chart outlines Wenthe-Davidson’s program costs over the past 3 years.

All adjustments made to inventory are authorized in writing by an authorized Wenthe-Davidson employee on a Customer Change Order.

Summary usage report - Ultra TM Red Shop Towels at Wenthe-Davidson

2500

2000

Cost history report for Wenthe-Davidson

1500

1000

500

0

Measuring our performance at Wenthe-Davidson

Solid waste reduction at Wenthe-Davidson

Our Environmental Engineer, Jodi Drew , is available for any solid waste, solvent recovery & compliance questions.

Your 2019 results Wenthe-Davidson diverted the following solid waste from landfills through ITU AbsorbTech service programs: 1,208 lbs. of industrial wiping towels 907 lbs. of waste oil absorbents 138 lbs. of mop heads

Our programs have a measurable impact in pounds of solid waste diverted from landfill . Through the use of these programs, your facility is: Diverting non-hazardous fluids from landfills and sewers. Supporting sustainability objectives (ISO 14001) by conserving water, air, and utilization of raw materials. Eliminating costly waste disposal, manifesting, incineration.

Customer Quality Visitation Reports (CQVRs) help facilitate a conversation about your program. We take ratings and comments seriously in order to measure and track how you value our solutions and services . CQVRs help us: Maintain healthy, regular communications with you. Learn about concerns so we can take action in a proactive manner. Measure our performance and adhere to ISO principles. Discuss additional solutions that address your operational needs. Recommend inventory adjustments based on your current and projected business conditions. *Net Promoter Score is a proven method companies worldwide use to measure and improve loyalty. A 69 out of 100 is considered exceptional. 96 NPS* of ITU AbsorbTech and its products and services.

Sample CQVR

Solid Waste Reduction Report for Wenthe-Davidson

300

250

“

TM

200

Wow, I wish we would have switched our uniform service to ITU years ago. Their service is so much better than any of the other companies I have worked with (there have been 3) I can’t believe it. I spend so much less time on uniforms - fewer complaints, almost no missing items at delivery, and a very quick fill time for new employees - it is amazing. Jessica and her team made the switch basically seamless and she is quick to respond to any questions I have or issues that do come up. We have also done some direct purchase of items and have been very happy with them. I highly recommend Jessica and ITU!

150

100

50

POUNDS OF SOLID WASTE

”

0

Oct '19 Nov '19 Dec '19 Jan '20 Feb '20 Mar '20 Apr '20 May '20 Jun '20 Jul '20 Aug '20 Sept '20 Oct' 20

Rebecca Wincell - Wenthe Davidson

SorbIts ®

Shop Towels

„ Speak to a live person „ Empowered to answer questions and manage your requests quickly. „ 85% of all customer requests fulfilled immediately „ Available by phone at (888) 729-4884 or by email at CRC@ITUAbsorbTech.com Customer Response Center? Have you used our

Val, Margaret & Carolyn Customer Response Center Team

A Leader in the Industry ITU AbsorbTech is recognized locally, nationally and internationally as a leader in safety, environmental management and training.

2015 Award Winner

Servicing all of the United States

ITU AbsorbTech is owned and operated by the Leef family now in its third generation of ownership. Brothers Jim and David Leef are committed to continuing the company’s historical tradition of Genuine Service Excellence, process and service innovation, and community involvement. FAMILY OWNED & OPERATED

SINCE 1930

Processing Plant Service Center

Corporate Headquarters/Processing Plant ITUAbsorbTech full route service providing Genuine Service Excellence by our certified Route Service & Sales Representatives LTL Freight Carrier Service Dedicated Contract Carrier Service Partner

ProcessingPlant ServiceCenter

CorporateHeadquarters/ProcessingPlant ITUAbsorbTech full route service providing GenuineServiceExcellence byour certified RouteService&SalesRepresentatives LTLFreightCarrierService DedicatedContractCarrierServicePartner Customer Response Center (888) 729-4884 ITUAbsorbTech.com

Our processing facilities are registered to ISO 14001:2015 and our South Bend facility is also registered to ISO 9001:2015 by SAI Global

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